What to Put on Resume for Customer Service Experience
When crafting a resume for a customer service role, it’s crucial to highlight the specific skills and experiences that make you a standout candidate. A well-crafted resume can make a significant difference in securing an interview. In this article, we will discuss the key elements to include in your resume to showcase your customer service experience effectively.
1. Contact Information
Begin your resume with your contact information, including your name, phone number, email address, and LinkedIn profile. Make sure this section is easy to find and looks professional.
2. Objective or Summary
An objective or summary statement should succinctly convey your career goals and highlight your customer service expertise. For example:
“I am a dedicated and results-oriented customer service professional with over five years of experience in handling customer inquiries and resolving issues efficiently. My strong communication skills, attention to detail, and ability to work well under pressure make me an ideal candidate for your team.”
3. Work Experience
List your work experience in reverse chronological order, starting with your most recent position. Include the following details for each role:
– Company name and location
– Job title
– Dates of employment
– Key responsibilities and achievements
For each position, focus on accomplishments that demonstrate your customer service skills. Use specific examples, such as:
– “Increased customer satisfaction by 20% through implementing a new ticketing system”
– “Reduced average response time to customer inquiries by 15% by optimizing internal processes”
4. Skills
Highlight your customer service-related skills in a dedicated section. Some key skills to include are:
– Communication skills
– Problem-solving abilities
– Conflict resolution
– Time management
– Technical proficiency (e.g., CRM software, customer support tools)
– Empathy and understanding
5. Education
Include your highest level of education, such as a degree, certification, or relevant training programs. If you have any courses or workshops related to customer service, mention them as well.
6. Additional Sections
Consider including additional sections that showcase your customer service experience further. Some options are:
– Certifications: If you have any certifications related to customer service, such as a Customer Service Representative certification, include them here.
– Volunteer Experience: If you have volunteer experience in a customer service capacity, mention it to demonstrate your commitment to the field.
– Awards and Recognitions: If you have received any awards or recognition for your customer service skills, include them to highlight your achievements.
By following these guidelines, you can create a compelling resume that effectively showcases your customer service experience. Remember to tailor your resume to each job application, emphasizing the skills and experiences most relevant to the position. Good luck with your job search!
