The primary focus of an operational value stream is to represent the series of activities and processes that directly contribute to delivering value to the customer. It encompasses all steps, from the initial customer request or need through to the delivery of the final product or service. The goal of an operational value stream is to optimize the flow of work, reduce waste, and improve efficiency in order to provide maximum value to the customer with minimal delays and resource usage.
In essence, the operational value stream focuses on ensuring that every step in the process is aligned with customer value and that unnecessary steps, bottlenecks, and inefficiencies are identified and eliminated.
